CGV

1.1 These terms of sale ("Terms of Sale") apply to every purchase made on beautyswapp.com, published by BEAUTYSWAPP, a French SAS with share capital of EUR 2,000, 6 rue d'Armaillé, 75017 Paris, France, Paris Trade and Companies Register No. 992 591 925, VAT No. FR44 992 591 925 ("BeautySwapp").

1.2 Customer service: hello@beautyswapp.com — +33 (0)7 69 16 47 21 — WhatsApp +33 7 56 86 53 41, Monday to Friday, 9 am to 6 pm French time (excluding public holidays).

1.3 These Terms of Sale govern the services provided by BeautySwapp (matching, trust checks, secure payment, delivery arrangements, refunds for items not as described) and the framework for sales between Sellers and Buyers. Capitalised terms are defined in the Terms of Use.

1.4 The Buyer accepts the Terms of Use and these Terms of Sale by ticking the "I accept the Terms of Use and Terms of Sale" box before being redirected to payment. The applicable version is the one in force on the date of purchase.

2.1 Products are sold by private individuals. BeautySwapp is not the seller.

2.2 As the sale is between private individuals, the Buyer does not benefit from the right of withdrawal on the product or the legal guarantee of conformity under the French Consumer Code. The Buyer may, however, give up the buyer protection under Article 10.2. The Buyer benefits from the Seller's obligation to deliver goods as described (Article 1603 of the French Civil Code), the warranty against hidden defects (Articles 1641 et seq. of the French Civil Code) and the "Not as described? You're refunded" guarantee (Article 8).

3.1 The price shown on the product page includes the price set by the Seller and the BeautySwapp buyer protection, equal to 10% of that price, capped at EUR 4.90 per product. As the Seller is a private individual, this price does not include VAT.

3.2 The only addition is a shipping charge, according to the rates on the Shipping page, shown before payment.

3.3 BeautySwapp charges the Seller a commission of 10% of the price she set, capped at EUR 4.90 per product, deducted from the amount paid to her.

3.4 Example: for a price of EUR 9.00 set by the Seller, the Buyer pays EUR 9.90 (including EUR 0.90 of buyer protection), plus the shipping charge from the Shipping page rates. The Seller receives EUR 8.10. For a price of EUR 60.00, the buyer protection and the commission are capped: the Buyer pays EUR 64.90 plus shipping and the Seller receives EUR 55.10.

3.5 The buyer protection and the commission cover trust checks, secure payment, delivery arrangements and the refund guarantee.

3.6 The new retail price and the saving shown next to the price are indicative estimates of the product's price when new in store, provided for information only.

4.1 The Buyer chooses a product in the catalogue and clicks "I'm buying". The Buyer ticks the "I accept the Terms of Use and Terms of Sale" box and then reaches the secure Stripe payment page, which summarises the price (buyer protection included), shipping and total amount.

4.2 On the payment page, the Buyer enters their name, email address and telephone number and chooses the Mondial Relay Point Relais® where they wish to collect the parcel.

4.3 The sale is concluded once payment is authorised. The Buyer receives an order confirmation by email and BeautySwapp informs the Seller.

4.4 As each product is unique, it is reserved for the first Buyer whose payment is authorised. If two payments are received for the same product, the second Buyer is refunded in full.

4.5 Make an offer. The Buyer may offer a lower price by messaging BeautySwapp on WhatsApp. The Seller is free to accept, refuse or make a counter-offer. If agreed, BeautySwapp sends the Buyer a Stripe payment link at the agreed price; until payment is received, the product remains available to other Buyers. The buyer protection and the commission are calculated on the agreed price.

4.6 If the Seller cannot ship the product, the order is cancelled and the Buyer is refunded in full.

5.1 Payment is made online through Stripe Payments Europe, Limited (Dublin, Ireland), an electronic money institution authorised by the Central Bank of Ireland ("Stripe"), by bank card (CB, Visa, Mastercard), Apple Pay, Google Pay. Card details are processed exclusively by Stripe; BeautySwapp has no access to them. Payments are secured by strong customer authentication (3-D Secure) where required.

5.2 Funds are held until the claim period ends (Article 8). Any payment made other than through BeautySwapp's payment page is prohibited.

5.3 The amount due to the Seller (price set by the Seller, less the commission) is paid to them by bank transfer / Stripe within 48 hours of the end of the claim period, if no claim has been made.

6.1 Products are delivered by Mondial Relay to a Point Relais®, in the countries served by Mondial Relay.

6.2 BeautySwapp sends the Seller a prepaid shipping label as a QR code. The Seller packs the product carefully and drops it off at the Point Relais® of their choice within 48 hours of order confirmation; the pick-up point prints the label.

6.3 The Buyer receives the parcel's tracking number. The indicative delivery time is 3 to 5 working days after drop-off. The Buyer is notified when the parcel arrives and must collect it within the period set by Mondial Relay; otherwise, the parcel is returned to the Seller and the Buyer is refunded the price, less shipping.

6.4 In the event of loss or damage in transit, BeautySwapp handles the claim with Mondial Relay and refunds the Buyer in full once the loss or damage is established.

The Seller undertakes to deliver a product that matches the Listing in every respect (brand, name, shade, size, condition, remaining quantity, dates), is genuine and is permitted by the Accepted Products Charter; to apply the hygiene protocol for swatched products; to ship within the stated time; and to cooperate in good faith in handling claims.

8.1 The Buyer has 48 hours from receipt of the parcel to notify BeautySwapp, by email or WhatsApp, with supporting photos, of any product that does not match the Listing: condition, shade, authenticity, freshness, damaged or different product.

8.2 BeautySwapp reviews the claim and obtains the Seller's comments. If the product is found not to match the Listing, the Buyer is refunded in full, including shipping, to the original payment method within 20 days.

8.3 For hygiene reasons, a product opened or used by the Buyer after receipt cannot be refunded, unless it clearly failed to match the Listing on opening (counterfeit, expired or altered product).

8.4 If no claim is made within 48 hours, the sale is deemed accepted and the funds are paid to the Seller. The Buyer retains any statutory remedies against the Seller, in particular for hidden defects.

The Seller is liable for hidden defects that make the product unfit for its intended use, or impair that use to such an extent that the Buyer would not have bought it, or would have paid less, had they known of them (Article 1641 of the French Civil Code). Proceedings must be brought within two years of discovering the defect (Article 1648 of the French Civil Code).

10.1 As sales take place between private individuals, there is no right of withdrawal on the product.

10.2 The Buyer may give up the buyer protection within 14 days of paying: Give up the buyer protection here. The Buyer then gets back the amount of this protection actually paid (if a promo code reduced the order, in proportion to the discount), within 14 days. The order is not cancelled, but the Buyer loses the benefit of Article 8 (refund if the product does not match the listing) and of the secure payment.

10.3 Model withdrawal form (to be used if you do not use the link in Article 10.2) — To BEAUTYSWAPP, 6 rue d'Armaillé, 75017 Paris, France, hello@beautyswapp.com: "I hereby give notice that I give up the BeautySwapp buyer protection for the following order: order number … ; paid on … ; name … ; email address … ; date … ; signature (if notified on paper)."

As BeautySwapp is not a party to the sale, it gives no warranty on products, subject to the refund commitments in Articles 4, 6 and 8. BeautySwapp may be held liable for a proven failure in performing its own services.

Payment confirmations and written exchanges (email, WhatsApp) are kept by BeautySwapp and constitute evidence between the parties.

13.1 In case of difficulty, the Buyer must first send a written complaint to customer service (hello@beautyswapp.com).

13.2 If no solution is found, a consumer may refer the matter, free of charge, to BeautySwapp's consumer mediator. The referral must be made within one year of the written complaint.

13.3 These Terms of Sale are governed by French law. Failing an amicable settlement, the dispute will be brought before the competent court; a consumer may choose the court of the place where they lived when the contract was concluded or where the harmful event occurred.